We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at hypeloadx@gmail.com . If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we are unable to accept returns on sale items or gift certificates.

exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

refunds
We will notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.